FAQs

EASY RETURNS

Shopping with Missagi

Do I need to have a registered account to place an order online?

How do I open an account?

I have a query regarding my account, who do I speak to?

Do you produce a catalogue or brochure?

Can I buy a Missagi Gift Card or Voucher?

Can I buy items by mail order?

How do I make a purchase?

I have forgotten my password, what should I do?

Security

Is it safe to shop at Missagi?

Is it safe to pay by Credit/Debit Card?

When will my credit/debit card or PayPal account be charged?

Which Payment Methods does Missagi accept?

How do I know if you have received my order?

Can I make changes to my order?

What happens if an item on my order is not available?

Can I cancel my order before it is dispatched?

Can I complete my order by telephone?

Why can't I log in to my Missagi account?

My order still says processing

My money has left my account but I have not received an order confirmation, is there a problem?

Vouchers and Promo code

Where do I enter my promo code?

Can I buy a Missagi Gift Card or Voucher?

My Missagi discount code is not working, why?

I have forgotten to include my voucher code on my order. Can it be applied now?

E-Mail List

Can you add me to your email list?

Can you delete me from your email list?

Product Enquiries

I am interested in a particular items measurements or style.

Do you sell the product I am looking for?

The item I am looking for is out of stock. Will it come back in?

How can I find out what measurements Missagi sizes are?

How do I know that I am buying the right size?

I've changed my mind about the size or colour of an item I have ordered

How will I know what the care instructions are on my items?

I have seen a Missagi product elsewhere for a different price, which is correct?

Complaints and Feedback

I have a complaint. Who should I speak to?

I have positive feedback. Who should I speak to?

Missing or Wrong Item/s

I have an item missing from my order or I have received the wrong item

I have received a faulty item

Technical Issues

I think the website is having technical problems. What do I do?

Order and Delivery

Has my order been shipped out yet?

Does Missagi ship to multiple addresses?

I've made a mistake with my billing or delivery details

What packaging will my parcel be shipped in?

Do I need to sign for my order?

Can I add delivery instructions to my parcel such as a safe place or nominated neighbour?

Can you deliver to PO Boxes?

When will my order be delivered?

What happens if I am not in to receive my parcel?

I have not been left a calling card, what should I do?

Can I pick up my order from your warehouse?

How do I open an account?

I have a query regarding my account, who do I speak to?

Do you produce a catalogue or brochure?

Can I buy items by mail order?

How do I make a purchase?

I have forgotten my password, what should I do?

How do I know if you have received my order?

Can I make changes to my order?

What happens if an item on my order is not available?

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